Cancellation policy

 

For bookings made directly with MenardsNZ:

If you cancel your booking up to 14 days prior to your arrival date, you will receive a full refund. If you cancel within 7 days of your arrival date you will not receive a refund.

 

No Show Charges

There is no refund if you don’t show up.

 

For bookings made through a third party (for example, Airbnb, Booking.com)

The cancellation policy of the third party booking platform will apply.

 

COVID-19 refund policy

If you can’t travel to MenardsNZ due to New Zealand or Australian COVID-19 government restrictions, we will either reschedule (if possible) at no charge, or fully refund any monies paid.  

 

Confirmation of direct bookings

We will confirm your booking via email once you have either booked on our website, or booked by phone or email.

 

Payments

Payment is either made immediately via the Stripe credit card software on our website, or via bank transfer. If you choose to pay via bank transfer, we will email the payment details in your booking confirmation.

 

Check-in and Check-out

Check-in time is after 2pm.
Check-out time is 10am.

You can request an early check-in or late check-out but this must be arranged in advance by calling or emailing us, thank you. 

 

Smoking

Smoking is not allowed inside any of the buildings. You can smoke outside but due to extreme fire risk, you must put any cigarette butts and/or matches in the designated cigarette disposal units.

 

Pets

Pets are always welcome but there is a pet fee of $40 per stay, which covers the extra cleaning time we do after a pet has stayed. Please follow these rules when staying with your pet/s:

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• Your pet must either be on a leash or in a carrier while at our place, OR, under your control at all times.

• Please pick up any toileting left around our grounds with a plastic bag, then tie the bag closed and place in the rubbish bin. Please do not place faeces directly into the rubbish bin as we have to take the rubbish to the refuse station ourselves.  

• We prefer pets to not sit on the beds or furniture but if they have a habit of doing this, please bring a blanket or cover to place over the bed or furniture. If you don’t have a covering, we will provide one for you.

• Please ensure your pet doesn’t make excessive noise, or is disruptive or aggressive towards other guests, or our family. If your pet is deemed dangerous, we may have to ask you to find alternative accommodation.

 

Property damage

Please let us know of any damage to the property immediately. Depending on the severity of damage, we may charge additional costs for damages and/or additional cleaning required.

 

Fires

Outdoor fires are strictly prohibited due to the extreme fire risk in our region.